Return Policy

All of our products are backed by a 90 days 100% satisfaction guarantee from the time you purchase. Problems happen from time to time and we want to assure you that the appropriate action will be taken to fix the problem. With a properly working unit.

General

If you are not fully satisfied with the goods you purchased from us or you find it is defective it may be returned with 90 days of purchase for a replacement or a full refund of purchase price.

Please call us at 03-90141370 M-F 8:30am – 4:30pm or email us on returns@4ink.com.au to obtain a Return Label (RL) number.

Returned goods cannot be accepted without 4ink.com.au RL number which is valid for fourteen days. Please make sure that RL number must be clearly marked on the returned good packing.

All returned goods will be tested and a full purchase price will be refunded or credited towards an exchange if returned goods are defective and fall of our warranty period.

Please keep in mind that shipping charges are not refundable

Except in the event of a packing error.

Please keep in mind that it is buyer’s responsibility to pay the freight charges and insurance to us and to ensure you have a proof of delivery for goods returned to the address below:

2/44-48 Deans Ct, Dandenong South,VIC 3175

Goods that are shipped with ‘receiver to pay’ will be rejected by us.

The following guideline applied to orders where customers received free shipping:

Orders with free shipping will be credited the full purchase price of all products returned less $7.00 for shipping if their entire order is returned for a refund.

Original Equipment Manufacturer (OEM) products ( Canon, Brother, Epson, Hewlett Packard, Lexmark, Samsung, Dell, Oki, and Fuji Xerox) are covered by their respective manufacturer’s warranties. If you have a defective item, please contact the manufacturer to verify the manufacturer’s warranty. 4ink.com.au does not accept returns of open OEM products.

We strongly recommend that buyers contact us first before return goods back to us because most problems can be fixed over the phone and email or visit F.A.Q page for troubleshooting tips.

Refunds

Customer returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt their return.

Exchanges

If you have ordered the wrong product, or if you have purchased a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened and falls within our 90 days return policy. If the box has been damaged, opened or any seals broken war are not able to accept this product for an exchange.

Please use a different box for shipping so the original box is not marked with courier stickers, tapes, tags or packing labels.

As sometimes certain cartridges are working with several different models or different brands of machines we recommend you contact us if you think the cartridges you have ordered is not the correct one for your printer.

As a policy role we do not give  any credits for incorrectly ordered goods after 7 days from the invoice date.

As a rule we do not give credit or refund for returns where the goods are over 90 days old from the invoice date.

Laser and copier toner cartridges returned must have a printed page from the cartridge in question together. There will be no exceptions as we are unable to give credits without there.

Cartridges have to be over a minimum weight (at least 75% full) before we can accept them for return.

If you would like to return any our products for an exchange or refund please send them to the address with Return Label number

54 Renver Road

Clayton, VIC 3168

Australia

Please indicate if you would like to receive a refund or exchange for the items you are returning. Refunds are credited back to the method of payment we have on file. All returns and exchanges are processed, credited or reshipped within 7- 10 business days of the products arriving back to us.

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